Refund policy

Store Return Policy

At Compassion Packed, we strive to ensure that our customers are completely satisfied with their purchases. However, we have a strict return policy in place:

No Returns Accepted:
We do not accept returns or exchanges on any items unless they arrive damaged or defective.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. To facilitate the return, please provide:

• A description of the damage or defect
• Photographic evidence of the damage 

Replacement:
Upon verification of the damage or defect, we will offer a replacement of equal or greater value.

Exclusions:
Please note that items that have been used or altered in any way are not eligible for return or refund, even if damaged.

Thank you for understanding our policy. If you have any questions or need further assistance, please feel free to contact our customer service team at compassionpacked@gmail.com